If you have a question, you may find the answer you're looking for here. If not, please contact us and we'll be happy to answer it for you.

Registration & Login Help

• Why should I register?
  Using our online payment service allows direct bill policyholders and producers to pay bills from anywhere there is internet access, saving time and the cost of postage.

• What do I need to register?
  Producers will need your billing statement or declaration page to reference when registering. BOP customers, please refer to your welcome email or policy declaration page.

• What do I do if I forget my User ID or Password?
  If you have forgotten your User ID or Password, please return to the Login page and click on the "Forgot User ID?” or “Forgot Password?" link and follow the steps to retrieve your User ID and/or reset your Password.

Technical Help

• How do I make a payment using Online Payments?
  Making an Online Payment is quick and easy, yet detailed enough to ensure security:

  • Producers, please register to obtain your User ID and Password by entering your agent number, active policy or quote number and billing zip code; this information is located on your billing statement or declaration page. BOP customers, you may register to obtain your User ID and Password by entering your customer number and policy number, which are provided in your welcome email or on the policy declaration page. For all other products, this information is located on your invoice statement or declaration package. Once you've registered, you can bypass this step when making future payments.

  • Login to our online payment service with your User ID and Password, and select “Policy Applications.”

  • Click “Pay Your Bill.”

  • If you have accounts with more than one company, choose the company to which you would like to make a payment on the “Select Company” screen.

  • Select the invoice(s) you would like to pay and click the "Ready to Pay" button.

  • Confirm the invoice(s) selected for payment and print the itemized list for your records.

  • If the entire page does not print, you need to adjust your margins. This can be changed in the "Page Setup" area of your web browser.

  • If you need to change the invoice(s) selected, click the "Change Selections" button.

  • To sort your invoice(s), click on any column heading when you are in the Invoice Selection Screen or the Invoice Confirmation Screen.

  • When you are ready to pay, click the "Pay Now" button.

  • Enter your payment method, either bank or credit card, information, if requested.

  • Confirm your payment information.

  • To proceed with the electronic payment process, you must expressly indicate your agreement to all of Granada's Terms & Conditions as stated on the Granada website.

  • BOP customers may click the “Pay” button to submit your premium payment and receive your payment confirmation. Producers may click the “Make a Payment" button and receive your payment confirmation.

• What days and hours is the Granada Online Payment System available?
  For your convenience, our online payment service is available 24 hours a day/seven days a week. The only exceptions are when system maintenance is being performed.

• What is Granada's Privacy Policy?
  Please click on the following link to view: Privacy Policy

• How is my information secured?
  Granada is committed to data security and only partners with vendors that comply with all Payment Card Industry Data Security Standards (PCI DSS) to keep your personal information secure. PCI DSS includes requirements for security policies, procedures, management, software design, network architecture and other protective measures. This means that you can pay online with confidence that your data is protected.

Bill Payment Help

• What forms of payment are accepted?
  If you are a direct bill policyholder, you may pay by eCheck, debit card, MasterCard, Visa, American Express or Discover. If you are a producer, you may pay by ACH or eCheck.

• May I make a payment for an amount other than what is shown due?
  Direct bill policyholders are allowed only to pay the exact amount due. Should you attempt to make a payment for a different amount, you will receive an error message and will not be able to proceed with the payment process. Producers do have the ability to pay an amount other than what is shown due.

• How long does it take for a payment to reflect on my account?
  Please allow up to three business days for a payment to reflect on your account. Please note that an electronic payment on an account does not reinstate a cancelled policy or rescind the pending cancellation of an insurance policy. You must contact either your Granada representative or your insurance producer to verify the status of an insurance policy.

• Does Granada still accept checks and money orders via the U.S. Postal Service?
  Yes. BOP policyholders and producers can continue to send payments in the mail; however, our online payment service provides a convenient way to make payments, save the cost of postage and provide a written payment confirmation.

• If I choose to make an online payment, can I still continue to receive my billing statements in the mail?
  All policyholders can continue to receive their billing statements via email, whether payments are made online or via U.S. mail.

• Will I be charged a fee for using Online Payments?
  Some vendors may collect a processing fee for the convenience of using a credit card to make an online payment. Granada does not receive any portion of the processing fee.

• Is there a fee for a payment returned due to insufficient funds?
  You may incur a non-sufficient funds charge of $25.00 by Granada Indemnity (in addition to any charges imposed by your bank) if your bank account lacks sufficient available funds to pay a preauthorized transfer for premium due.

If your question was not addressed in our FAQs above, please contact us:

• Customer Support Help: (516) 431-9191. Telephone support is available Monday-Friday, 9:00 AM - 5:00 PM ET.

• Billing: (516) 431-9191 x3471